quest & pb piping

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    • #272731
      Avatar photoMasterPlumbers

        I am buying a home and the inspector found Quest piping…also found corrosion around the copper fittings on the two pipes from the water heater…my realtor says that there were “2 phases of quest – – problems with the first and not with the 2nd” my 2 questions are…
        1. is the corrosion associated w/quest and
        2. has anyone heard of “2 phases”

        thanks for any info

      • #286202

          All phases are bad. The important thing is to find out what type of polybutylene you have in your home and then look at your options. Have a look at the pictures on the web site.

        • #286203
          Avatar photohj

            The corrosion is a poor installation of the water heater connector. If the house is less than 12 years old, then you are probably covered, as long it is not so new that the original settlement does not apply to it.

          • #286204
            Avatar photoPoly Doctor

              There may have been several phases, but they are all bad and are all included in the class action lawsuits. The bottom line is . . . all polybutylene plumbing systems have or will have failures.

              Following is our standard post to poly questions on the web.

              WEB RESPONSE: Comprehensive and FACTUAL Information Site for Polybutylene Information, Class Action Links and Contractor Opportunities. This site hides nothing and is here to HELP you – This is a not for profit site that is here for one reason . . . to help you deal with repipe issues and recommend expert repipe contractors in your area.

              There are some sites that appear to be providing you with complete information about polybutylene. Some of these are commercial sites in the poly replacement business. They tell you what they want you to know. And some tell you different stories. Plumbing Express using their site states that they do not use subcontractors, but they are advertising for subcontractors to do repipe work.

              We do NOT recommend you allowing a subcontractor to do repipe work in your home. Plumbing Express also lists their site as providing the most accurate information. I urge you to question some of the statements they make. And most important, question the references and testimonials they list. You will find that some of the names of the people providing the references cannot be found in the areas that Plumbing Express notes. The best thing to do is ask for the phone numbers of some of the testimonials that you select, or try to get the phone number from information. You will be amazed how inaccurate some of the information they provide is, and how misleading some of the testimonials are.

              Some repipe companies do not even want you to have the class action phone numbers, even though they claim to be information sites with complete information. A better name would be Poly Info Limited for these sites. When you do see them posting a class action phone number some of these sites it is generally for someone that has already missed the deadline for filing. For example, you will see them post the phone numbers for the class actions when it is an exterior line that is older than 10 years old. If it is less than 10 years old or they are not sure, they will direct you to their site and try to sell you the job for the highest price possible.

              If you do not qualify for the class action suits do NOT simply let a contractor tell you there are no alternatives. We can provide you with alternative solutions, as well as a list of top contractors to get estimates from. You certainly need more than one or two estimates and several referrals. We will also tell you the questions to ask your contractor to make sure they have crews that are qualified to do the work in your home. For example, make sure you ask any contractor if he has left a job and the house caught fire from hotspots they left in the walls. This is a very key question.

              Also be sure to ask all companies for a few phone numbers of the references or testimonials they show you. Don’t let them select which ones if they are featured on a website. Just ask them for the names and phone numbers of the ones you want to call. You may find some surprises.

              Here are some reliable websites with additional information :

              Polybutylene Information Help Site – 5 STAR SITE –

              Polybutylene Question and Answer Forum (NEW) –

              Master Plumbers Bulletin Board – 5 STAR SITE –

              Terry Love Plumbing Bulletin Board – 5 STAR SITE – Info on Repipe –

              Terry Love Plumbing Bulletin Board – 5 STAR SITE – Polybutylene Info and Pictures –

              Dynamic Plumbing Information Forum –

              CLASS ACTION – Consumer Plumbing Recovery Center – 800-356-3496 –

              CLASS ACTION – Spencer Class Facility – 800-490-6997 –

              CLASS ACTION – Canadian Homeowners –

              CLASS ACTION – Canadian Homeowners –

              Poly site that references Class Action Lawsuit filed by the insurance industry against the poly resin manufacturers

              Site with Key Dates involved in the development and problems associated with polybutylene plumbing systems –

              Site with confidential documents from Shell!!! –

              SPECIAL NOTE: If you would like referrals to reliable contractors in your area or you want to know more about your contractor, please e-mail . . . [email protected] or visit

              Poly Doctor

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