I am trying to replace an old Moen single-handle replacement cartridge (#1225) in my shower. After I have removed the retainer clip, I attempt to rotate the old cartridge 1/4 turn, left-to-right, using the “white plastic tool”, which was included in the new cartridge kit. My problem is that the old cartridge will not turn, even after significant pressure using pliers. If I increase the pressure, I am afraid I will strip or break the white plastic tool provided. My guess is that there is trash of some sort (perhaps a rubber piece of the old cartridge) prohibiting me from rotating the cartridge. Can anybody offer suggestions in how to get this old cartridge removed? Thanks for your help.