Quest Pipe class action information?

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    • #272424
      Avatar photoMasterPlumbers

        I have been looking for information about a class action suit against the makers of the grey plastic
        pipe called quest. Do you have any information about this?
        Thank you for any help you might offer.
        Charles McKee

      • #285722
        Avatar photohj

          call 800-356-3496 to submit a claim for repiping, if your house is within the time parameters.

        • #285723
          Avatar photoPoly Doctor

            RESPONSE: There are some sites that appear to be providing you with complete information about polybutylene. Some of these are commercial sites in the poly replacement business. They tell you what they want you to know. In fact, they do not even want you to have the class action phone numbers, even though they claim to be information sites with complete information. A better name would be Poly Info Limited for these sites. When you do see them posting a class action phone number some of these sites it is generally for someone that has already missed the deadline for filing. For example, you will see them post the phone numbers for the class actions when it is an exterior line that is older than 10 years old. If it is less than 10 years old or they are not sure, they will direct you to their site and try to sell you the job for the highest price possible.

            If you do not qualify for the class action suits do NOT simply let a contractor tell you there are no alternatives. We can provide you with alternative solutions, as well as a list of top contractors to get estimates from. You certainly need more than one or two estimates and several referrals. We will also tell you the questions to ask your contractor to make sure they have crews that are qualified to do the work in your home. For example, make sure you ask any contractor if he has left a job and the house caught fire from hotspots they left in the walls. This is a very key question.

            Also be sure to ask all companies for a few phone numbers of the references or testimonials they show you. Don’t let them select which ones if they are featured on a website. Just ask them for the names and phone numbers of the ones you want to call. You may find some surprises.

            Here are some websites with additional information :

            Polybutylene Information Help Site –

            Polybutylene Question and Answer Forum (NEW) –

            Consumer Plumbing Recovery Center – 800-356-3496 –

            Spencer Class Facility – 800-490-6997 –

            Poly site that references Class Action Lawsuit filed by the insurance industry against the poly resin manufacturers

            Site with Key Dates involved in the development and problems associated with polybutylene plumbing systems –

            Site with confidential documents from Shell!!! –

            Canadian Homeowners –

            Canadian Homeowners –

          • #285724

              There are a couple of class action settlements that relate to polybutylene. The one that deals specifically with DuPont is handled by the Spencer Class Facility. Check out their web site at You can contact the Spencer Class Facility at 1-800-490-6997.

              The most popular settlement was formed by Shell and is administrated by the Consumer Plumbing Recovery Center in Plano, TX. This is the settlement that offers a 100% free replacement if approved. You can contact the CPRC at 1-800-356-3496 and have a look at their web site at

              John Griffith
              Plumbing Express



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