We purchased a Moen bathroom faucet and installed it. The drain plug did not seal and lets water continually seep down the drain. Called Moen & they said this is the way drain plugs are designed today by ALL manufacturers. A bowl is to retain water long enough for a man to shave. Is this true or are we being snowed? Thank you.
Take the drain assembly back apart and use some teflon tape on the threads of the tube that screws into the fitting that the stopper fits into.Do not thread the tube into the fitting very tight,just snug.Good luck