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    • #272576
      Avatar photoMasterPlumbers

        I have a leaking pipe problem
        the plumber told me I have Quest
        pipes and they have a law suit
        against them. Can anyone tell me
        who I need to call or contact to
        find out about the class action
        suit against them.
        Mike Hicks
        Virginia Beach, Va.

      • #285965

          There are a couple of class action settlements that relate to polybutylene. The one that deals specifically with plastic fittings is handled by the Spencer Class Facility. Check out their we site at This settlement currently offers a 10% reimbursement of the total replacement cost. You can contact the Spencer Class Facility at 1-800-490-6997.

          The most popular settlement was formed by Shell Oil and is administrated by the Consumer Plumbing Recovery Center in Plano, TX. This is the settlement that offers a 100% free replacement if approved. You can contact the CPRC at 1-800-356-3496 and have a look at their web site at

          If you want to see the best poly site around, have a look at!

        • #285966
          Avatar photoPoly Doctor

            RESPONSE: Comprehensive and FACTUAL Information Site for Polybutylene Information, Class Action Links and Contractor Opportunities. This site hides nothing and is here to HELP you –

            There are some sites that appear to be providing you with complete information about polybutylene. Some of these are commercial sites in the poly replacement business. They tell you what they want you to know. In fact, they do not even want you to have the class action phone numbers, even though they claim to be information sites with complete information. A better name would be Poly Info Limited for these sites. When you do see them posting a class action phone number some of these sites it is generally for someone that has already missed the deadline for filing. For example, you will see them post the phone numbers for the class actions when it is an exterior line that is older than 10 years old. If it is less than 10 years old or they are not sure, they will direct you to their site and try to sell you the job for the highest price possible.

            If you do not qualify for the class action suits do NOT simply let a contractor tell you there are no alternatives. We can provide you with alternative solutions, as well as a list of top contractors to get estimates from. You certainly need more than one or two estimates and several referrals. We will also tell you the questions to ask your contractor to make sure they have crews that are qualified to do the work in your home. For example, make sure you ask any contractor if he has left a job and the house caught fire from hotspots they left in the walls. This is a very key question.

            Also be sure to ask all companies for a few phone numbers of the references or testimonials they show you. Don’t let them select which ones if they are featured on a website. Just ask them for the names and phone numbers of the ones you want to call. You may find some surprises.

            Here are some reliable websites with additional information :

            Polybutylene Information Help Site – 5 STAR SITE –

            Polybutylene Question and Answer Forum (NEW) –

            Master Plumbers Bulletin Board – 5 STAR SITE –

            Terry Love Plumbing Bulleting Board – 5 STAR SITE –

            Dynamic Plumbing Information Forum – 5 STAR SITE –

            Consumer Plumbing Recovery Center – 800-356-3496 –

            Spencer Class Facility – 800-490-6997 –

            Poly site that references Class Action Lawsuit filed by the insurance industry against the poly resin manufacturers

            Site with Key Dates involved in the development and problems associated with polybutylene plumbing systems –

            Site with confidential documents from Shell!!! –

            Canadian Homeowners –
            Canadian Homeowners –

            Poly Doctor

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