Quest Plumbing

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    • #274519
      Avatar photoAnastasia

        I have just found out that we have Quest plumbing in our house. (A pipe broke and the plumber that fixed it advised us of the problem.) Our house is just over 13 years old and I understand that problems must be rectified with 14 years or the manufacturer is not liable. How do I contact the appropriate people and what course of action is most appropriate to take to have the manufacturer pay for the repairs?

        Thanks for any help I can get.

      • #289894
        Avatar photoHarold Kestenholz

          Poly Doctor wrote on 11 August 2000 at 05:45 PM:
          Here is some general poly info for you and some contact info for the class actions.

          RESPONSE: If you would like a referral to an expert repipe contractor in your area, we can provide you with several names.

          For comprehensive and FACTUAL information on polybutylene, Class Action Links and Contractor Opportunities visit

          This site hides nothing and is here to HELP you. This is a not for profit site that is here for one reason . . . to help you deal with repipe issues.

          There are some sites that appear to be providing you with complete information about polybutylene. Some of these are commercial sites in the poly replacement business. They tell you what they want you to know. And some tell you different stories. Plumbing Express using their site states that they do not use subcontractors, but they are advertising for subcontractors to do repipe work.

          We do NOT recommend you allowing a subcontractor to do repipe work in your home. Plumbing Express also lists their site as providing the most accurate information. I urge you to question some of the statements they make. And most important, question the references and testimonials they list. You will find that some of the names of the people providing the references cannot be found in the areas that Plumbing Express notes. The best thing to do is ask for the phone numbers of some of the testimonials that you select, or try to get the phone number from information. You will be amazed how inaccurate some of the information they provide is, and how misleading some of the testimonials are.

          Some repipe companies do not even want you to have the class action phone numbers, even though they claim to be information sites with complete information. A better name would be Poly Info Limited for these sites. When you do see them posting a class action phone number some of these sites it is generally for someone that has already missed the deadline for filing. For example, you will see them post the phone numbers for the class actions when it is an exterior line that is older than 10 years old. If it is less than 10 years old or they are not sure, they will direct you to their site and try to sell you the job for the highest price possible.

          If you do not qualify for the class action suits do NOT simply let a contractor tell you there are no alternatives. We can provide you with alternative solutions, as well as a list of top contractors to get estimates from. You certainly need more than one or two estimates and several referrals. We will also tell you the questions to ask your contractor to make sure they have crews that are qualified to do the work in your home. For example, make sure you ask any contractor if he has left a job and the house caught fire from hotspots they left in the walls. This is a very key question.

          Also be sure to ask all companies for a few phone numbers of the references or testimonials they show you. Don’t let them select which ones if they are featured on a website. Just ask them for the names and phone numbers of the ones you want to call. You may find some surprises.

          Here are some reliable websites with additional information :

          Polybutylene Information Help Site – 5 STAR SITE –

          Terry Love Plumbing Bulletin Board – 5 STAR SITE – Info on Repipe –

          Terry Love Plumbing Bulletin Board – 5 STAR SITE – Polybutylene Info and Pictures –

          CLASS ACTION – Consumer Plumbing Recovery Center – 800-356-3496 –

          CLASS ACTION – Spencer Class Facility – 800-490-6997 –

          CLASS ACTION – Brasscraft Claims Facility – 3600 Orchard Hill Place, Novi, MI 48376

          CLASS ACTION – Canadian Homeowners –

          CLASS ACTION – Canadian Homeowners –

          Poly site that references Class Action Lawsuit filed by the insurance industry against the poly resin manufacturers

          Site with Key Dates involved in the development and problems associated with polybutylene plumbing systems –

          Site with confidential documents from Shell!!! –

          SPECIAL NOTE: If you would like referrals to reliable contractors in your area or you want to know more about your contractor, please e-mail . . . [email protected] or visit

          Master Plumbers Bulletin Board – 5 STAR SITE –

          Dynamic Plumbing Information Forum –

        • #289895
          Avatar photofourth year

            The time frame is 12 years and the 13th year is a grace period to make claims for leaks during the 12 years. But there is no reason you cannot contact them to see if your house might still be covered. I have known customers to tell the claims group that they had leaks during the 12 year period if the house was still less than 13 years old.

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