State Water Heater warranty claim

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    • #273911
      MasterPlumbers
      Keymaster

      We have a State Water Heater and have a warranty claim….please advise who we would contact regarding this in Canada. We live in Victoria, British Columbia. Thank you.

    • #288808

      What kind of problem are you having with your State water heater? We have the Duron lifetime unit we bought in l990 but according to info our unit does not fit the profile of the lawsuit settlement We have put on two new tp valves and it is still leakinf We seemed to have found little white particles in its leaking and what looked to be rust What gives? Thanks

    • #288809

      Call the retailer you purchased it from, if a licensed plumber installed it call them for assistance.
      If the water heater is leaking from the bottom or any other reason it needs to be replaced and it is still within its warranty a new one should be issued by the retailer.
      If the problem is a dip tube claim, go to http://www.diptubesettlement.com for more information.
      Good Luck,
      Bill
      The Local Plumber
      Tustin, California http://www.TheLocalPlumber.com

    • #288810

      Jean,
      When a T&P valve leaks more than once after replacement, it is a strong possibility that you have other problems related to pressure.
      Pressure problems can result in water heater , faucet, and piping problems. Sometimes is is as simple as installing a pressure reducer or expansion tank. Either way a Licensed Plumbing Contractor should review the problem.
      Good Luck,
      Bill
      The Local Plumber

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