michelle
Most folks that write replies into this webpage are Plumbers/ Gasfitters or Drainlayers – very very few of us are appliance service people that repair items such as your washing machine. My advice would be to call a washing machine serviceperson to your property and ask them for an estimate to repair it. You may want to look at replacement given that the unit is now 10 years old which is about their expected lifetime these days.
Selgas Services Ltd
Craftsman Gasfitters, Plumbers, Electrical Service Technicians