Thanks also for your help. Do you know of any situations where a situation like this went to court? I don’t object to paying for the cost if it turns out he is correct and the pipe is broken allowing the auger to enter the soil…but I truly believe the blade just got tangled in the roots. Had he pulled it out and cleaned the debri away before sending it back in, I don’t think it would have gotten stuck. Of course the only way to determine the problem is to dig the pipe up. So I guess I’m asking, If it turns out that the pipe is not broken, Is Rooter Rooter responsible?